FAQ's

First Time Bidders!

Participating in an auction is like no other shopping experience. Read through these questions to get a sense of what to expect!

Visit https://bid.kwik.ca and set up an account!

You'll need to include a valid form of payment as our system requires pre-authorization of payment methods.

After you make an account, you need to register for each auction. They all have slightly different terms & conditions so you need to agree to each one again. Sorry!

The $100 is a pre-authorization hold, much like paying for gas at the pump. We never collect this amount, and it disappears a few days after the end of the auction.

We're working with our payment provider to reduce or eliminate this amount. However this currently their requirement to reduce fraud and chargebacks.

Please note, VISA Debit cards have issues with these preauthorization holds, and it takes a very long time for charges to disappear. Consider using an alternate card if you have access to one!

We use a proxy bidding system, very similar to the one Ebay uses. 

You place a maximum bid and the system will automatically place the next asking bid up to your maximum. 

If bidding goes beyond your maximum, you will receive an email notification allowing you to decide if you wish to increase your maximum bid.

Your maximum bid is private and other bidders cannot see it. You don't have to worry about showing your hand too early!

Our auctions are designed for busy restaurateurs who are participating in our auction while still working in their restaurants.

The timer extension is our anti-sniping feature. 

When a bid is placed within the last 10 minutes, the timer will reset to 10 minutes. This ensures winning is fair, and not skewed towards those who have the time to sit and manually place every bid.

We tell all our bidders that the best strategy is not to sit down for hours and manually place every bid!

Our winningest and happiest customers all follow a similar strategy.

Research the items you're interested in and decide on a maximum bid before the auction day. Make sure you can respond quickly to an email notification so you can decide if you wish to increase your maximum.

It's as simple as that! Our software does all the work for you on auction day, so let it work for you by doing your research beforehand!

The email containing your invoice will give you a pickup deadline. We ask that you share with us your plan for picking up your winnings before this date or we may start charging a late fee.

You can stop by our warehouse to pick up your winnings. Our address is 7305 Meadow Ave, Burnaby, BC. Make sure you bring a vehicle that can carry your winnings.

If you require shipping assistance, email shipping@kwik.ca. The following sections detail our shipping policy.

On top of all hammer prices (winning bids) is a 20% buyers premium, and taxes. 

Buyers premiums are standard for auction houses because we do not own what we sell. The majority of what you pay us goes to the person that owns the lot! We need to charge fees to keep our lights on, and our employees fed!

Our buyers premium of 20% is higher than some auction houses because we are offering far more on our lots. We appraise and test equipment to reduce the risk to you. A lot of equipment does not meet our standard and the disposal of that equipment comes at our cost as well.

Shipping Policy

We partner with a logistics company to get the best rates with the largest carriers.

We ship across Canada and the Continental US.

Since auction winnings can be as varied as a box of forks or a 3000lb Stone Oven, our shipping cost is equally varied.

We will pick your invoice, and prepare it for shipping. This process may incur fees for packing materials like pallets, wraps, and straps. 

Once we have the dimensions of your shipment, we will generate a quote for freight with our logistics company. We will give you a quote, including this freight and any fees for packing material, for approval.

On your approval, we purchase the shipping label or BOL, and schedule a pickup ASAP.

We receive hundreds of shipping requests in the days after an auction. We may not be able to start fulfilling your request immediately, but we will get a quote for your approval within 1 or 2 days of your request.

From there, pickup is usually next-day, and local transit is 1 or 2 days. Cross-province may take longer.

Please email shipping@kwik.ca and we'll get the process started!

Returns and exchanges

Since we are an auction house, we do not own the majority of what we sell. As such, our risk is significantly higher than traditional retailers and we have different return and exchange policies. 

We don't carry an assortment of sizes/colors for any of our products. We can't exchange a white cutting board for a red one because we may not have a red one in stock, and we do not have the ability to order red ones in. 

This applies to all our items. We don't have varieties of products. Only what has been consigned to us. 

We cannot do exchanges.

Since most of our items are consigned, our consignors are expecting money for items sold. As such, all sales are final, and we can't issue refunds or process returns.

We strive to only sell the best equipment through our auctions, but at the end of the day, most of our lots are used.

We don't offer a warranty or guarantee supporting any of our items because we do not know the history of any item.

We do our best to appraise equipment before it goes to auction, but we aren't technicians performing warranty-approved servicing or any similar service.

Legally, all items are sold as-is, where-is.

Our business model however, relies on repeat customers and your trust in us. We go far above and beyond any other restaurant equipment auction house we've ever seen in our testing and our appraisal. We test as much as we can for function, and we highlight the condition as best as we can. 

When you buy at other auction houses, the risk is all yours, and there is no proof of anything functioning. 

When you buy with us, you know exactly the condition of what you're buying, so you can make an educated decision on what you're willing to pay.